Terms and Conditions

Turnaround Time (TAT)

The delivery timeframe is 10 to 15 working days from the day the advance payment is received or the garments received, whichever occurs first. Any urgent requests will be subject to additional charges and availability.

Minimum Shoot Quantity Requirement

Minimum Shoot Quantity is Ten (10), both for Model and Product Shoot. If quantity is less than 10, prices may vary.

Pricing Variations

• Heavy or flowy garments (e.g., lehengas, anarkalis, gowns) will incur additional charges due to increased styling and handling requirements.
• If raw selected images or PNG files (each angle) are required, they will be charged extra at ₹100 + GST per item/folder.
• Higher DPI, Resolution, or Pixel sizes will incur additional costs up to ₹250 per image.
• Extra eCommerce backdrops in color will cost ₹100 + GST per item/folder.
• In case only front image is required in white backdrop for Amazon.in, it will cost ₹20/image.
• eCommerce Shoot will be done as per guidelines. For any custom guidelines or additional requirements, reference must be given upfront and consent taken, as charges are subject to change if specific preferences are required.
• If your basic shoot requires more than 2 style shots or look shots, it will be considered a Creative Shoot or Custom Shoot, and pricing will be determined accordingly.
• For longer videos (30 seconds or more), pricing may vary based on the sample provided and the complexity of the shoot.

Model Allocation & Availability

• For bookings of up to 10-15 garments, there is no option to select models. We will assign models based on availability and suitability, taking your approval before finalizing.
• For lingerie or fitted garment shoots, clients must request recent measurements of the selected model. Model sizes may change over time, so updated measurements are essential for an accurate fit.
• For lingerie and saree shoots, model preference is subject to availability. Not all models are comfortable shooting in such categories, so model changes may occur. We appreciate your flexibility and understanding in these cases.
• In case of unavoidable circumstances, such as the model falling sick, visa rejections, or being engaged in an outdoor or catalog shoot, there may be a change in the assigned model or unexpected delays in shoot delivery. These situations will be communicated and addressed on a case-by-case basis. We request your understanding and support in such matters.

Garment Condition & Preparation

Garments should be provided in ready-to-shoot condition, properly packed and in good condition for the shoot. Any special styling requirements should be communicated in advance; additional charges may apply for special requests.

No Refund & Reshoot Policy

No refund will be given once the shoot is done and costs incurred. Reshoot will be accepted only if it is rejected by the marketplace for not adhering to published guidelines. For more details, visit the refund page.

Cancellations

• Products Dispatched for Shoot: Once you have dispatched your products for the shoot and the models and shoot date have been allocated, cancellations are not permitted. This is because preparations, including the booking of models and studio time, are already in progress.
• Cancellation Within 2-3 days of Booking: If you need to cancel your shoot within 2-3 days of booking, please contact us immediately to discuss your situation. We will do our best to accommodate your needs. For more details, visit the cancellation page.

Payment Terms

A 50% advance payment is required at the time of booking confirmation. The remaining 50% is required when images with watermarks are delivered and reviewed. Payments are non-refundable once the shoot has commenced.

Garment Handover & Reverse Logistics

Garments will be handed over or dispatched only when full payment is cleared for the shoot. While we take utmost care in packaging, we do not claim responsibility for any in-transit loss or theft. To ensure safe and timely delivery, we recommend arranging reverse logistics yourself.

Other Terms

Any point not mentioned above is not committed as well and may incur extra cost. Therefore, all requirements must be explicitly told and agreed upfront in writing to avoid any conflicts later.

These Terms and Conditions (“Terms”) govern your access to and use of the website https://www.voilastudio.in (the “Site”), operated by Intenim Technologies Pvt Ltd (“we,” “us,” or “our”).

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Eligibility

You must be at least 18 years of age or the legal age of majority in your jurisdiction to use this Site. By accessing this Site, you confirm that you meet this requirement.

2. Orders and Payments

All service bookings or purchases made through our Site are subject to availability and confirmation of payment. We accept payments through approved payment gateways as displayed during checkout.

Prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise. We reserve the right to refuse or cancel any order due to pricing errors, service unavailability, or suspected fraudulent activity.

3. Shipping and Delivery

Delivery of any physical assets or documents, if applicable, will be processed within 5-6 business days. Delivery times vary based on your location and courier service.

Shipping fees, if applicable, will be disclosed during checkout. We are not liable for delays caused by third-party logistics providers or force majeure events.

4. Returns and Refunds

Returns or cancellations are subject to our Return & Refund Policy available at (https://voilastudio.in/refundpolicy.php) . If applicable, refunds will be processed to the original payment method within 5-6 business days.

5. User Accounts

When creating an account on our Site, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and all activities that occur under your account. Notify us immediately at info@voilastudio.in of any unauthorized use of your account.

6. Intellectual Property Rights

All content, visuals, text, graphics, logos, and branding on this Site are the property of Intenim Technologies Pvt Ltd and are protected by applicable intellectual property laws. Reproduction, distribution, or unauthorized use of any material from this Site is strictly prohibited without our prior written consent.

7. Data Collection and Privacy

We collect personal data such as your name, contact details, and service preferences in accordance with our Privacy Policy (https://voilastudio.in/privacypolicy.php). By using the Site, you consent to the collection and use of your data as described.

8. Prohibited Activities

You agree not to:

• Use the Site for any unlawful or prohibited purpose.
• Attempt to gain unauthorized access to our servers or other users’ accounts.
• Upload or distribute viruses or any other harmful software.
• Interfere with or disrupt the functionality of the Site.

9. Third-Party Links

The Site may include links to third-party websites for your convenience. We do not endorse or control these external sites and are not responsible for their content, privacy practices, or services.

10. Limitation of Liability

To the fullest extent permitted by law, Intenim Technologies Pvt Ltd shall not be liable for any indirect, incidental, or consequential damages resulting from your use of or inability to use the Site.

11. Indemnification

You agree to indemnify and hold harmless Intenim Technologies Pvt Ltd, its directors, employees, and affiliates from any claims, damages, or losses arising out of your use of the Site or violation of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Haryana, India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Haryana, India.

13. Modifications

We reserve the right to change or update these Terms at any time without prior notice. Any changes will be effective upon posting on this page. Your continued use of the Site constitutes acceptance of the modified Terms.

14. Contact Information

For questions or concerns about these Terms and Conditions, please contact us at:

Email: info@voilastudio.in
Phone: +91 98105 54548